NDIS Support Coordination Services in South Australia

Empowering You to Navigate, Understand & Make the Most of Your NDIS Plan

At My Capacity, we understand how overwhelming it can be to navigate the National Disability Insurance Scheme (NDIS)—especially when you’re trying to match services to your unique goals, needs, and preferences. That’s where we come in.

Our NDIS Support Coordination service is designed to simplify the system, help you understand your plan, and connect you with the right supports. Whether you’re new to the NDIS, transitioning from one plan to another, or simply need help making the most of your funding, My Capacity is here to walk beside you.

What Is Support Coordination?

Support Coordination is an NDIS-funded service that helps participants:

  • Understand their NDIS plan
  • Connect with service providers and community supports
  • Coordinate services across different areas of their life
  • Build the skills and confidence to manage their own supports over time

At My Capacity, we offer Support Coordination Level 2 and can assist with Specialist Support Coordination (Level 3) for participants with more complex needs.

Our Approach: Person-Centred, Respectful & Empowering

Your NDIS journey is deeply personal—and we treat it that way. At My Capacity, we don’t just coordinate services; we build relationships, listen carefully, and collaborate to design support networks that reflect who you are and what you want to achieve.

What Makes Our Support Coordination Different?

  • We’re Local and Independent: Based in South Australia, we know the providers, networks, and systems in your area—and we’re not tied to any single organisation, so we work solely in your best interest.
  • Culturally Responsive: We proudly support participants from diverse cultural, linguistic, and lived-experience backgrounds, offering inclusive and respectful guidance that meets your individual needs.
  • Complex Case Expertise: Our Director brings over five years of experience navigating high-risk, complex support environments—including restrictive practices, guardianship, and multi-agency collaboration.
  • We Don’t Speak in Jargon: We translate the language of the NDIS into real-life terms you can understand, and we explain every step along the way.

Who Can Access Support Coordination?

Support Coordination is not automatically included in every NDIS plan. It is typically funded for participants who:

  • Are new to the NDIS or receiving their first plan
  • Are managing complex or multiple support needs
  • Require assistance due to language, cognitive, or psychosocial barriers
  • Are going through a significant life transition, such as leaving hospital, changing living arrangements, or navigating legal/guardianship decisions

Not sure if Support Coordination is in your plan? We can help you review your plan or prepare for a reassessment to request this service.

What Makes Our Support Coordination Different?

As your dedicated Support Coordinator, My Capacity works closely with you to make your NDIS plan clear, achievable, and meaningful. Here’s how we support you:

  1. Understanding Your NDIS Plan
  • Explain each section of your plan in everyday language
  • Help you understand your budgets, categories, and funding
  • Identify your goals and what supports can help you achieve them
  1. Finding the Right Services
  • Recommend local providers that suit your preferences and needs
  • Arrange meet-and-greets or service trials to help you make informed decisions
  • Ensure services are inclusive, culturally appropriate, and accessible
  1. Coordinating and Managing Supports
  • Help you schedule appointments and coordinate across providers
  • Work with health professionals, support workers, housing services, and more
  • Monitor progress and support you to adjust your services as needed
  1. Building Your Capacity
  • Support you to make decisions with confidence
  • Teach you how to self-manage or direct your own supports over time
  • Provide tools, tips, and knowledge to take charge of your plan
  1. Crisis and Change Support
  • Assist during periods of change, such as hospital discharge or breakdown in care
  • Coordinate urgent services and liaise with government agencies (e.g., Centrelink, SACAT, SA Health)
  • Advocate for your rights and ensure your voice is heard in decision-making

How to Get Started

1

Check Your Plan

If Support Coordination is included in your NDIS plan, you can contact us directly.

2

Ask Your Planner or LAC

If you think you need Support Coordination but it’s not yet in your plan, we can help you speak to your Local Area Coordinator or Planner about adding it.

3

Call or Email Us

We're always happy to chat about what’s possible—even if you're unsure where to begin. Phone : 0428 673 159 email : ndis@mycapacity.au

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